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Support

We're here to help you get the most out of GlucoFast.

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Get in Touch

Have a question, found a bug, or need help? We typically respond within 24 hours.

Email support@glucofast.app

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App Version

2.0.0 (iOS)

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System Requirements

iOS 15.0 or later

Frequently Asked Questions

How do I log a glucose reading?

Tap the green "+" button in the bottom navigation bar. Enter your glucose value, select when the reading was taken (Fasting, Pre-Meal, Post-Meal, Bedtime, etc.), and optionally add a meal note. Tap "Save Reading" to log it.

How does the Bedtime Protocol work?

Log a reading with the "Bedtime" tag before sleep, then log a "Fasting" reading the next morning. GlucoFast automatically pairs these readings and tracks your overnight glucose change, target hit rate, and weekly trends.

What does GlucoFast Premium include?

Premium unlocks Smart AI Insights, Bedtime Protocol, PDF/CSV report exports, unlimited reading history, unlimited reminders, and AI-powered fasting advice. Available as a monthly ($6.99/mo) or yearly ($49.99/yr) subscription.

How do I cancel or manage my subscription?

Go to your iPhone Settings → tap your name at the top → Subscriptions → GlucoFast. From there you can cancel, change plans, or view your renewal date. You can also access this from within the app under Settings → Manage Subscription.

How do I restore my subscription on a new device?

Open GlucoFast, go to Settings, and tap "Restore Purchases." Make sure you're signed in with the same Apple ID you used to purchase the subscription.

Is GlucoFast a medical device?

No. GlucoFast is a wellness tracking tool for logging and visualizing your glucose data. It is not a medical device and does not provide medical advice, diagnoses, or treatment recommendations. Always consult your healthcare provider for medical decisions.

How do I export my data?

Go to the Smart Insights tab (diamond icon) → scroll down to the Reports section → tap "Export PDF" or "Export CSV." The report includes your 30-day glucose summary, daily breakdown, food rankings, and fasting stats.

How do I delete my account and data?

Email us at support@glucofast.app with the subject "Delete My Account" and we will permanently delete your account and all associated data within 30 days. You can also delete individual readings from the History screen.

The app is crashing or not working properly.

Please try the following: (1) Force-close and reopen the app, (2) Make sure you're on the latest version from the App Store, (3) Restart your device. If the issue persists, email us at support@glucofast.app with a description of the problem and your device model.

Still Need Help?

If your question isn't answered above, don't hesitate to reach out. We're a small team and we genuinely care about your experience.

Email: support@glucofast.app
Response time: Within 24 hours